This Privacy Policy explains how Cycle Haven processes personal data in connection with its website and bicycle repair workshop services.
Subject to applicable law, you may have rights to access, correct, delete, restrict, object to processing, and receive a copy of certain data. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details if needed and will respond within the period required by law, unless an extension is permitted.
We keep personal data only for as long as needed for the relevant service, accounting, communication, legal, or operational purpose. After that period, data is deleted, anonymized, or archived where retention is required or reasonably necessary.
When we update this policy, we will post the revised version on the website and apply the new text from the stated effective date. If a change materially affects how we process personal data, we may provide additional notice where appropriate.
Where the GDPR applies, we process personal data on a lawful basis such as contract performance, legal obligation, legitimate interests, or consent where required. We limit processing to what is necessary for workshop operations, website administration, and related recordkeeping.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data when we act as controller.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. You may also withdraw consent where processing relies on consent. We may need to verify identity before responding and may retain certain data where required by law or for legitimate business records.
We may process identification and contact details, bicycle and service information, appointment details, payment and billing records, communication content, and technical data such as device or browser information. Where relevant, we also process intake notes, inspection findings, quote approvals, repair records, and collection summaries.
We receive data from service inquiries, booking requests, workshop drop-ins, bicycle intake, inspection and repair activities, payment handling, and follow-up communications. Some technical data is collected automatically when the website is used.
The website may use essential cookies for core functions, preference cookies to remember settings, and limited analytics cookies to understand general site use. Cookies are used only to support operation, performance, and user experience, and not to identify you for unrelated purposes.
You can block or delete cookies through your browser settings. If you do so, some parts of the website may not function as intended. Where the website offers cookie choices, your selection will be respected for the relevant categories.
Personal data is used to handle inquiries, schedule and manage workshop services, inspect bicycles, prepare quotes, carry out repairs and adjustments, record payments, maintain service history, communicate with customers, operate and secure the website, and meet legal, accounting, and recordkeeping duties.
We may disclose personal data to payment processors, website hosting or technical support providers, communication tools, and other service partners that help us operate the website and workshop. These parties may process data only under our instructions or for their own independent legal obligations.
We may share personal data with public authorities, courts, or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with tax, accounting, or regulatory obligations.
